A 500-person company on AWS, Google Workspace, Jira and GitHub
Vendors owe a credit when they miss their uptime promise — but only if you ask in time. Pick your services and see your number in under a minute. No email, no call.
You keep 90% of what comes back. Nothing if nothing does.
Nobody sends a credit. You have to ask — and each vendor gives you a different, short window to do it. Miss it and the money is gone. Sitting on the sidelines is costing you money.
Each vendor's own filing deadline for the period that just ended, from its published SLA. After it, a credit that was owed cannot be claimed.
The largest outage of the last three months at each vendor that publishes credits, and how long is left to file for it — if it reached you.
Reading the outages…
The biggest outage at each vendor that publishes credits, counted the way the estimate counts: full outages only, a day at most, the vendor's post and Datadog's Updog merged where both saw it. Each credit is the vendor's published SLA with that outage as the month's only one, if it reached you — your plan, region and contract decide whether it did. Estimate what yours were worth →
Name the services and roughly what each costs. No connection to your cloud accounts, no demo call.
Every vendor’s status feed, checked around the clock and measured against its SLA — including the filing deadline.
When a credit is due we put the request together with the evidence, and follow it until the vendor answers.
Usually not. Most vendors apply it to a future invoice, and the vendor decides every claim. We count a credit as recovered only when it has been applied.
Yes. A service credit is a remedy your contract already gives you; asking for it is ordinary account business, filed through the vendor’s own support route.
The services you pay for and roughly what each costs. An account number helps a claim go faster. We never ask for access to your cloud accounts.
Then yours wins. We start from the vendor’s published terms and mark them “needs review” until somebody confirms them; you can correct anything.
It is one figure with what it assumes written beside it. We know when a vendor was down, not which parts of its service you use — so we count every full outage and half the partial ones, and show the range underneath. Typing what you actually pay firms it up.
Add your services and we look back as far as each vendor’s filing window allows. Anything still claimable shows up first, with its deadline.